Frequent Visitor
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13 Messages
Manually programed xr 15 remote voice command not working
I just got my x1 box and xr15 voice remote. I tried to set up remote at prompt. Nothing happened so I used a manual code. It turns my Samsung tv on and off controls volume and most functions. The input button works but I can't select using up and down arrows. When I try to use voice commands it ask me if I want to set up remote. When I say yes and try it doesn't do anything. I go to setting and the remote settings and hit enter or riht arrow and nothing happens. I reset the remote to factory settings and tried again. I got the same results. I called support they reset my box. None of these did any good.
KFKING46
New Poster
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6 Messages
6 years ago
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KFKING46
New Poster
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6 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
the xr15 only works with set top boxes via RF. only for programming does the IR emitter work for x1 set top boxes. the IR is used to control TV, soundbar, receiver.
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EricVanWinkle
Regular Visitor
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6 Messages
6 years ago
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EricVanWinkle
Regular Visitor
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6 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
the xr15 is different, not designed to be used with x1 via IR. universal remotes and xr11's can communicate (not voice commands) with x1 set top boxes via IR.
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Rustyben
Expert
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24.6K Messages
6 years ago
ig you have another set top box try same procedure (don't have to pair). did code come up? or go to xfinity store and try the command. did you find the ir window on the STB and verify it is not covered or blocked (dust/tape-plastic)?
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EricVanWinkle
Regular Visitor
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6 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
it is the xr15 remote that does not allow IR to the set top box other than setup for aim-anywhere. you might ask for an xr11 remote that does allow IR for the set top box.
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KFKING46
New Poster
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6 Messages
6 years ago
we got home after going away - I tried the remote pairing again and got the screens for choosing my tv, etc. It worked so I can turn on/off the TV, adjust sound and change channels. when I tried the voice command it asked me again to pair it to the tv - but stopped at the point after holding down xfinity and mute together, it goes to green but shows 'not my type of remote' (which is was) and wouldn't let me skip or exit. i turned off the tv and back on. so I will skip the VOICE command option and just use the remote to watch tv.
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