Frequent Visitor
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13 Messages
Manually programed xr 15 remote voice command not working
I just got my x1 box and xr15 voice remote. I tried to set up remote at prompt. Nothing happened so I used a manual code. It turns my Samsung tv on and off controls volume and most functions. The input button works but I can't select using up and down arrows. When I try to use voice commands it ask me if I want to set up remote. When I say yes and try it doesn't do anything. I go to setting and the remote settings and hit enter or riht arrow and nothing happens. I reset the remote to factory settings and tried again. I got the same results. I called support they reset my box. None of these did any good.
Spfld
New Poster
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2 Messages
6 years ago
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airsense00
New Poster
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4 Messages
6 years ago
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kcmags
New Poster
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1 Message
6 years ago
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XfinityKenF
Official Employee
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8K Messages
6 years ago
Hi All, thanks for posting about your remote pairing concerns.
The voice remote is one of our most popular products so it is definitely something I want you to enjoy!
If you've followed the instructions here:
https://www.xfinity.com/support/articles/get-to-know-xr11-remote
and still cannot successfully pair your remote, let me know! You can send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
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Carriec37
Regular Visitor
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1 Message
6 years ago
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Laser1911
New Poster
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1 Message
6 years ago
Attempted rebooting all devices without resolve. Unsure how to proceed.
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KFKING46
New Poster
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6 Messages
6 years ago
the remote goes to green then stops, never get to the code showing up. the "OK" button won't react when we get to pairing the remote. it worked when the installer programmed it but now it wont
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Rustyben
Expert
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24.6K Messages
6 years ago
which remote do you have? what is the model of the set top box (go to menu, gear (settings) and about. the part to right of "STB version"
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KFKING46
New Poster
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6 Messages
6 years ago
XR15 - comcast said i should get a new remote
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XfinityKenF
Official Employee
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8K Messages
6 years ago
Hey Everyone,
Can you please attempted to unpair (reset) the remote following the instructions here:
https://www.xfinity.com/support/articles/x1-remote-unpair
and then attempt to repair again following the instructions here:
https://forums.xfinity.com/t5/X1/Xr15-remote/m-p/3020668#M142589
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EricVanWinkle
Regular Visitor
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6 Messages
6 years ago
Having the same issue. Holding xfinity and info for 5 seconds causes the red light to turn into a green blinking light on the remote, but no code shows up on screen. Why is this post marked as solved when there is no solution presented? I have tried unpairing and then following the pairing instructions, but the issue is the same: no onscreen code appears.
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Rustyben
Expert
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24.6K Messages
6 years ago
what is the model of the set top box you are attempting to program? if it is an xg1v4 move the remote to within a foot of the bottom right hand front edge of the set top box and aim the IR sender (top) end of the remote to that IR window on the set top box. actiavate the settings.
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EricVanWinkle
Regular Visitor
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6 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
forums.xfinity.com/t5/X1/X1-Boxes-and-IR-Locations/td-p/2720333 3rd image down is the pace xg2 and it has the smallest window you may need to push up on it to gtet a clear shot of the window with the remote.
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EricVanWinkle
Regular Visitor
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6 Messages
6 years ago
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