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justsam
Rousing Reactor
Expressive Exchange
Conversation Starter

Contributor

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81 Messages

Tuesday, February 28th, 2023 3:38 AM

Closed

Managing Xfinity STB's

What has happened to the equipment description, serial number, etc. that was under my account information.  This gave a description of each of my six STB's, and I assigned a location to each.  

Is that no longer available to the user on my desktop?

Question

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Updated 

2 years ago

317

1

0

BIslander

Problem Solver

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501 Messages

2 years ago

The STB info still there and easy to find on the Xfinity My Account app... which is going away soon!  That information is hard to find on the Xfinity app that's replacing My Account and I haven't found it on the desktop web login.  

3

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CCKimberly1

Official Employee

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842 Messages

You do bring up a great point in trying to locate equipment on the webpage itself, so I decided to do a bit of digging. I did find my equipment at https://www.xfinity.com/support/ and then clicked on "Status Center", under "Common Solutions". I hope this helps a bit. 

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

CCBiancaB

Problem Solver

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574 Messages

That information isn't available on the Xfinity app at this time. 

I no longer work for Comcast.

2 years ago

0

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