Visitor
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1 Message
Main menu no longer has the guide option.
The main menu no longer has an option for “Guide”. Instead it now has “Sports” where “Guide” used to be. Was this intentional? If so why? Not all of us care about easy access to sports but we all do use the guide.
user_xal13b
Visitor
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1 Message
7 days ago
I am also having this same problem. I do not watch sports but I often use the Guide option. I contacted Xfinity but received no help. This is very frustrating.
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user_r4gybw
Visitor
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1 Message
6 days ago
we are having the same problem, practically makes the TV useless
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user_n9qvqg
Visitor
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1 Message
6 days ago
Same for me and my guide button does not work on my remote… I need this back :(
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oliveparty
Frequent Visitor
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7 Messages
6 days ago
Happened to me too.. have to press the guide button now but is there a way to turn it back to how it was before?
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user_f57z16
Visitor
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2 Messages
5 days ago
I agree this is an absolutely ridiculous change on Xfinity's part. EVERYONE uses the guide, but not everyone watches Sports (like me). Furthermore, I resent having to pay a sports surcharge when I never watch a single sports channel. Make the people who actually watch the sports pay more for it.
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user_1j942q
Visitor
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1 Message
5 days ago
It WAS INTENTIONAL! Due to an update Spent 2 hrs 15 min last night trying to figure it out. Spent about an hour interest today ed that first level deck and second level tech. Was kind and calm but furious and went to know. Have asked them for a discount for this month's bill because they gave no warning and I spent a good part of my time trying to figure it out. First level tech didn't know about it either and tried everything to fix To both 1st and 2nd level techs I recommended two options to them: #1 Xfinity should provide a customizable option for the menu choices,
or #2 Xfinity should provide an option out button for the sports label so the guide comes back. [Edited: "Solicitation"]
(edited)
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XfinityBillie
Official Employee
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3.4K Messages
5 days ago
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bow123
Visitor
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2 Messages
5 days ago
Unacceptable move., I have an elderly parent that has it engrained in her head to use the guide option in the menu. She has hard time navigating the remote and cannot see the guide button on remote. [Edited: "Inflammatory"]
(edited)
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user_p3s9nj
Visitor
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3 Messages
4 days ago
Same! This is absolutely ridiculous. I do not watch sports and now you have it as the FIRST OPTION!!!! This screen should be customizable for the amount of money I pay a month for service.
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JP602
Visitor
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1 Message
3 days ago
I use the Guide button on the Xfinity remote to view Movies Listings. I used Guide from the xfinity menu to view All Channels TV Listings. There is already a C-(round) button on the remote to open the Sports Zone app which only obscures the right side of my screen instead of propagating the full screen like your new Sports option on the xfinity menu. Please consider undoing this deliberate poorly introduced "update."
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user_a2025
Visitor
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2 Messages
2 days ago
I am right there with you. They should allow us to choose if we want to see sports on the toolbar or not. It's just another example of not having people who are trained in Human Computer Intractions and not having a good use case for changing features. Not everyone who watches TV is a sports fan, and having that there is a waste of valuable real estate.
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BIslander
Problem Solver
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517 Messages
2 days ago
Which set top boxes and remotes got this change? I have two XG1v4s with XR15 remotes along with two little boxes with XR15 and XR11 remotes and they all still have Guide on the Xfinity menu.
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user_67938a
Visitor
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8 Messages
4 hours ago
I don't like the Sports button on the menu either. The last time I watched sports was when Vince Lombardi was still coach of the Packers. I finally found the Guide button on the remote but when I pressed it, half of the screen was filled with info about a selected channel. I liked the original layout where I could see several lines of channels and needing to press the Info button to get the record preferences is a nuance. I like the idea of being able to select which items are on the menu.
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