Main menu no longer has the guide option.

Hello user_r4gybw! Thanks for bringing this important matter to our attention on our XFINITY Community Forum. You can update your remote guide settings through https://www.xfinity.com/support/articles/x1-default-guide-view. Please let us know if you have any additional questions. 

Hello @user_n9qvqg. Thank you for reaching out on our Community Forum. I know how frustrating it is when your equipment is not working properly. If your guide button is not working on the remote you may need your remote replaced.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

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Sorry @oliveparty it was an intentional change, you would still have quick access to the guide by using the guide button on your remote. 

Using the Guide button on the remote rather than the Xfinity button does not resolve the issue for those of us who want to record programs.  Pressing the Guide button directs the TV to the channels, but then when you press the Record button, one can record only the program as scheduled without the previously available options (to extend the recording, etc.).  PLEASE PLEASE PLEASE revert to include the Guide option on the main Xfinity menu.

use the guide button on the remote

Why would you intentionally put Sports on their when half of your subscribers are women who don't watch sports.  You would be better off having "Movies" or "Netflix" --anything but Sports!

@user_f57z16​ I so agree with all you said -- must be men making these decisions.  Probably men who are wearing jerseys of their favorite team.  Stupid decision by Comcast.  And insult to those of us who hate sports or don't watch them.  

use the guide button

Thank you for your feedback about this experience, user_1j942q. We always want things to be simple and easy for you and apologize it took time to find out what had happened. I understand that can be frustrating to go through. @westwayneguy88888 is correct that you can still use the Guide button on the Xfinity remote to view all the Live TV channel guide. 

Ok, so it was intentional. Again, it makes absolutely no sense. As we said EVERYONE uses the guide, but not everyone watches sports. Why would they make that part of the main Xfinity menu?

This was a very bad move on Comcast

your 1st option is to use the guide button on the report

@westwayneguy88888​ Thanks for your response, but just to clarify—I was specifically referring to the first option that appears within the guide menu itself, not the first overall option or how to access the guide. I totally understand how to use the guide button; my point was more about how the content is prioritized once you’re in there. I really wish there were an option to customize that layout, especially considering the subscription cost.