user_5trcv6 Hi there! Thank you for reaching out to us here on our Community Forum. If you want a remote quickly, you can visit any Xfinity Store, and our team will be glad to get a new remote to you at no cost. Otherwise, we can also ship one to you, but it would take about 3-days for you to receive it. What would you prefer to do?
Hello @user_7dc5c1 we cannot choose the type of remote that is shipped out. Usually the remote that is shipped out tends to be a newer model.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityBenjaminM
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