Tek's profile

Problem Solver

 • 

920 Messages

Tuesday, August 26th, 2025

Low Signal Indicator after Network Enhancement Maintenance

Hello,

My XG1v4 is suddenly displaying a low signal indicator next to the clock. Xfinity sent notice of multiple days of area network enhancement. It started Friday, 8/22 and was not completed until Monday, 8/25. We had no service for 2.5 days while they did the work.

It must have been outside of our immediate area because we didn't see trucks doing anything within our neighborhood.

Now that the network enhancement has been completed my main cable box is showing a low signal indicator next to the clock.

This was not an issue prior to the network enhancement and nothing changed at my house. 

Can anybody provide any insight ? The Xfinity Assistant tells me nothing is wrong and all is well. I would be lead to believe that if I the box was not complaining about a low signal level. 

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Selected Oldest First

Official Employee

 • 

2.5K Messages

4 days ago

 

Tek thank you so much for reaching out for help with this low signal alert on your X1 box. I am sorry to hear that you were offline for that long, but thank you for stopping by, so we can help with your TV box. Have you noticed any issues with the connection on your box or any of your other devices since the upgrade? 

 

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