U

Visitor

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1 Message

Thu, Jun 9, 2022 10:56 PM

Low battery warning for remote

I changed the batteries in the remote and the warning doesn’t go away 

Official Employee

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140 Messages

6 months ago

@user_348020 Hi there, thank you for reaching out to Xfinity Community Forum and making us aware of your concerns. I understand you are still having issues with your remote even after changing the batteries, and it would be my pleasure to help. First off, I am sure you did this but make sure they are brand-new batteries. Sometimes we find batteries in the drawer or somewhere else that are also dead, so not much help. Second, did you try resetting the cable box since changing the batteries? The message could be stuck or frozen, and may need to be refreshed to go away. Let me know if that works, or if you already tried that. I am eager to help you find a solution.

Visitor

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1 Message

4 months ago

same thing is happening to us. replaced with new batteries, message then said 100%, but 2 days later we got the message to change batteries again. what's up with this error message ?? how to make it go away ??

Official Employee

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324 Messages

I'm sorry that's happening for you too @user_e274d1! Did you also try a full reset of the box after changing the batteries?

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Visitor

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1 Message

I just refreshed my box, put it new batteries and percentage stays at 28%

Official Employee

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505 Messages

@user_1022ea Thank you for reaching out and bringing this to our attention. I can see how this would be frustrating. Have you done a reset on the box to see if that would clear the message? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Rustyben

Expert

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24.5K Messages

4 months ago

is there more than one remote paired? That happened to me one time and found it wasn't my normal remote but a secondary remote then in a drawer. removed batteries from the old remote and the problem went away.

Visitor

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10 Messages

2 months ago

This is happening to me too. All batteries, even new out of package result in immediate low battery message bar in top of screen. Level stays stuck at 28%. Have reset, system refresh, and unplug for at least 30 min and plug back in. No fix yet. 

Visitor

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1 Message

@user_f6d9c4​ I'm having the exact same problem at 28%, it must've been some firmware update

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