@user_11d7e2 Hello! Thank you for reaching out to us here on our Community Forum. You can certainly swap the box out for a new one. We would recommend taking the TV Box (with power cable) to your nearest Xfinity Store and our team there will be able to swap it out for you.
XfinityBenjaminM
Official Employee
•
2.4K Messages
2 years ago
@user_11d7e2 Hello! Thank you for reaching out to us here on our Community Forum. You can certainly swap the box out for a new one. We would recommend taking the TV Box (with power cable) to your nearest Xfinity Store and our team there will be able to swap it out for you.
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