U

Visitor

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1 Message

Mon, Sep 26, 2022 2:37 AM

Loud fan

New box has an exceptionally loud fan which runs continuously. Is there a remedy?

Rustyben

Expert

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24.5K Messages

2 months ago

yes, swap out at local xfinity store.

Official Employee

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348 Messages

2 months ago

Hello @user_d5419f. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Visitor

 • 

1 Message

@XfinityThomasB​ I'm having the same issue with an X1 box that I just received today. The old box never made a sound, but the new box has a loud fan that hasn't stopped.

How does one send a "peer to peer" chat? Where is this icon? Thank you.

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