BRAD_BERLIN's profile

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1 Message

Wed, Sep 30, 2020 7:00 PM

Loud commercials

It seems very odd that Xfinity cannot control the loud commercials after watching a program with a commercial appears and it’s super loud. Their company doesn’t realize what’s going on

Responses

Rustyben

Expert

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24.1K Messages

10 m ago


@BRAD_BERLIN wrote:
It seems very odd that Xfinity cannot control the loud commercials after watching a program with a commercial appears and it’s super loud. Their company doesn’t realize what’s going on

that is not how any of this works.  there is no control room etc. what you see is what the networks and production (commercials) facilities create as a final production. the audio and video are delivered unchanged from source to your set top box/TV.

XfinityJoeB

Official Employee

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6.8K Messages

10 m ago

Hello BRAD_BERLIN. There are a number of reasons that an individual commercial may seem loud, at the end of a movie for instance when the credits are rolling, there's typically soft music playing and then when a commercial starts playing the voiceover may sound louder. We apologize for the inconvenience this may have caused you. Please let us know if you need any further assistance. 

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