It seems very odd that Xfinity cannot control the loud commercials after watching a program with a commercial appears and it’s super loud. Their company doesn’t realize what’s going on
@BRAD_BERLIN wrote: It seems very odd that Xfinity cannot control the loud commercials after watching a program with a commercial appears and it’s super loud. Their company doesn’t realize what’s going on
that is not how any of this works. there is no control room etc. what you see is what the networks and production (commercials) facilities create as a final production. the audio and video are delivered unchanged from source to your set top box/TV.
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Hello BRAD_BERLIN. There are a number of reasons that an individual commercial may seem loud, at the end of a movie for instance when the credits are rolling, there's typically soft music playing and then when a commercial starts playing the voiceover may sound louder. We apologize for the inconvenience this may have caused you. Please let us know if you need any further assistance.
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Responses
Rustyben
Expert
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24K Messages
7 m ago
that is not how any of this works. there is no control room etc. what you see is what the networks and production (commercials) facilities create as a final production. the audio and video are delivered unchanged from source to your set top box/TV.
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ComcastJoeTru
Official Employee
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6.7K Messages
7 m ago
Hello BRAD_BERLIN. There are a number of reasons that an individual commercial may seem loud, at the end of a movie for instance when the credits are rolling, there's typically soft music playing and then when a commercial starts playing the voiceover may sound louder. We apologize for the inconvenience this may have caused you. Please let us know if you need any further assistance.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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