Lost Recordings

We needed to change tv boxes. The rep at the Xfinity store said we would not lose our previous recordings due to the cloud. Our recordings are still listed but we cannot access them.

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Accepted Solution

XfinityMartyR

Official Employee

•

1.9K Messages

1 month ago

user_arrm5w Thanks for reaching out! Are you getting an error message, or code when trying to access your recordings?

2

0

U

user_arrm5w

2 Messages

I exchanged boxes from the Xfinity store. Problem solved

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28 days ago

0

XfinityRichard

Official Employee

•

1.7K Messages

Thank you, @user_arrm5w for the update. I'm happy to hear that the problem is now solved. Are there any other service or account concerns I can assist you with tonight?-Richard

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26 days ago

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X1

user_arrm5w

Lost Recordings

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