New Poster
•
3 Messages
Lost audio
For no reason at all, our secondary x1 box has lost audio. Have googled and gone thru every setting plus repaired the remote. Have done a restart as well as a system refresh. Nothing has fixed it. We do have tv audio as we have a rabbit ear as back up when comcast goes down. Plays audio just fine thru the tv. Any suggestions here?
Rustyben
Expert
•
24.6K Messages
5 years ago
how is the set top box connected to the TV? is there a sound bar/receiver? when connected directly to the TV (not on the ARC port) can you turn on the TV speakers and hear audio?
0
0
Fancy0716
New Poster
•
3 Messages
5 years ago
0
0
Fancy0716
New Poster
•
3 Messages
5 years ago
UPDATE It's fixed. We unplugged the coaxial as well as hdmi cables on the box itself and plugged back in. Fixed it. Obviously wasn't making a good connection after all these years.
0