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user_a4abd4
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7 Messages

Wednesday, November 1st, 2023 2:43 AM

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loss of audio

On a frequent basis, the audio on whatever channel that I'm watching just quits. Resetting the TV doesn't help. Adjusting audio settings doesn't help. Changing the channel produces audio, but is still lost on the original channel. Unplugging the DVR and reinstalling the software is the only thing that will restore audio to that channel. I give up. What the heck is wrong with this system? Can I get some assistance please?

Question

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Updated 

6 months ago

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XfinityChelseaB

Official Employee

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1.1K Messages

11 months ago

Hello @user_a4abd4, Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_a4abd4

Visitor

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7 Messages

[Edited PII]

(edited)

11 months ago

0

user_a4abd4

Visitor

 • 

7 Messages

[Edited PII]

(edited)

11 months ago

0

XfinityChelseaB

Official Employee

 • 

1.1K Messages

@user_a4abd4, Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_a4abd4

Visitor

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7 Messages

Thank you for editing out personal info.

11 months ago

0

user_a4abd4

Visitor

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7 Messages

I can't find what you're talking about. I'll just call in the morning.

11 months ago

0

user_5gdgo0

1 Message

6 months ago

I’m experiencing the same and tried everything you mentioned. Their solution is ridiculous 

1

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XfinityTy

Official Employee

 • 

376 Messages

Hello @user_5gdgo0! I apologize that you are experiencing audio issues. I'd be more than happy to look further into this issue for you. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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