U

Visitor

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1 Message

Mon, Sep 26, 2022 4:12 AM

Looking to upgrade box

I have a new tv and looking to upgrade my tv box to XG1v4 box or X6I

Rustyben

Expert

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24.5K Messages

2 months ago

do you currently have X1 equipment and need to swap out?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

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691 Messages

2 months ago

Hello, thanks for taking the time to reach out to us regarding upgrading your equipment. I would love to help you get your cable equipment upgraded. You can do this online yourself, Visit any one of our service centers, our store locator provided in this link will tell you the location nearest to you https://comca.st/3CmkLzz. Or you can reach out to us directly and we can help you with that upgrade. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

If you do reach out to us directly please ensure that you provide your first and last name, name on the account if different and service address in your direct message to us.

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