Visitor
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1 Message
Live TV skipping and freezing on multiple channels
My TV has been skipping and freezing constantly on multiple channels, on multiple different cable boxes throughout the house. I have tried to reset each box individually, as well as several system resets, and still the problem persists. All connections and cables are good. I am not sure what else to try.
steelrose0
New Poster
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3 Messages
4 years ago
i am getting this issue on HGTV (only "bad" channel i've found so far..). it is frequently very pixelated.
shouldn't be any of my connections as all the other channels are fine, though i do have an xfinity cablecard in a Tivo box. it's been restarted and the problem persists.
comcast doesn't list any outages in my area..
any help would be appreciated!
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Rustyben
Expert
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24.6K Messages
4 years ago
call in to 800-Comcast and schedule a tech to your home's demarcation box (where cable enters your home). The tech has equipment that will find the channel's with the problem (high noise and/or low signal) and will get it fixed for you.
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CCLysa
New Problem Solver
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617 Messages
4 years ago
Hi @afreebird68
Thank you for taking the time to reach out and let us know about the cable issues you are experiencing. You've come to the right place and we are more than happy to review what other steps we can take to get the freezing resolved. We want to be sure you are able to fully enjoy your services. Your efforts are beyond appreciated.
Please send us a Peer to Peer chat so that we can proceed.
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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