Live TV rewind problem

The concern is not "Community Center / Guidelines" related............................... Topic moved here to the proper help section for assistance. 

... trying to rewind live TV ... "Instant Replay Card Removed." ...

Try unplugging the box power cord for a minute or so, then try again. If that doesn't correct the problem you'll have to swap out the box at an Xfinity Store or Service Center (see https://www.xfinity.com/support/store-selector/).

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Thank you for reaching out to us here @msbuffy66. If you are still having an issue with that rewind function and the power cycle or reset on the Xfinity app does not work send us the full name and complete address for your service, and we can look further into that for you. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I'm getting a message on the second box in my bedroom saying "Instant reply card removed " I can't pause, rewind or fast forward my tv.