Contributor
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21 Messages
Live TV recording erased
A recent (?) update has changed the behavior of the way Live TV recordings are handled. It used to be, when I first turned the TV on in the morning, there would be "pre-recording" on the channel the cable box was tuned to which would allow me to rewind Live TV as much as 60 minutes. This is no longer the case. Now, there is no pre-recording. Also, it used to be that I could watch one of my DVR recordings or a show on Netflix and, when I came back, there would be up to 60 minutes of pre-recording on the channel that the cable box was tuned to. Now, all of the pre-recording is erased as soon as I switch to a recording or Netflix. I have also experienced cases where I paused Live TV while I was busy with something else and, when I came back, the show was no longer paused and the pre-recording was erased. Why was this behavior changed? (BTW, the HDMI-CEC option is turned OFF).
Update - I tried pressing the "Power" button on the remote this morning while blocking the IR (so the TV wouldn't turn on) and, when I checked about a half-hour later, I saw that the recording started when I pressed the "Power" button so the TV doesn't need to be on (further supporting the theory that HDMI-CEC has nothing to do with it).
chele519
Contributor
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16 Messages
5 years ago
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chele519
Contributor
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16 Messages
5 years ago
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CTHusky72
Contributor
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21 Messages
5 years ago
Nope. No change. Xfinity box still goes to sleep after 4 hours even though my preferences say not to. You're right, calling is useless because the reps have no idea what you're talking about and can do nothing to fix it. They have to fix their software but, apparently, they don't want to or don't care to.
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XfinityJoeTru
Official Employee
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7K Messages
5 years ago
Hi CTHusky72. Have you tried swapping this XG1v4 for a different unit?
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CTHusky72
Contributor
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21 Messages
5 years ago
Three times. See my post on 9/25 for my history.
I also tried something else. A couple of days ago, I turned the Power Saver on and, as expected, the box was asleep when I turned the TV on in the morning, as expected. I thought that, maybe, the preference needed to be on before the box would accept the command to turn it off. No such luck. Turning the preference off STILL resulted in the box going to sleep after 4 hours so, it's apparent to me, that the box doesn't care WHAT the preference is set to, it's GOING to go to sleep after 4 hours, regardless!
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CCChe
Official Employee
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6.9K Messages
5 years ago
Thanks for letting us know you're also experiencing this issue @chele519. My team can investigate further and work with our advanced techs to see what we can do or recommend to fix this. Can you send me a private message so I can gather a few more details about your account? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address.
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chele519
Contributor
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16 Messages
5 years ago
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chele519
Contributor
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16 Messages
5 years ago
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chele519
Contributor
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16 Messages
5 years ago
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CTHusky72
Contributor
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21 Messages
5 years ago
Thanks for letting me know. The behavior of my box hasn't changed as of this morning.
do you know what version of firmware that you have? I think you find it under Settings (gear icon) - About. Mine is 121.0.1
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CTHusky72
Contributor
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21 Messages
5 years ago
Thanks - that's not a bad idea!
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chele519
Contributor
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16 Messages
5 years ago
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chele519
Contributor
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16 Messages
5 years ago
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Good morning, chele519. We appreciate the update! It looks like we might need to work with you further to see if this feature is able to be restored. Please send us that PM whenever you get a chance. Thank you!
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user_2816a0
Visitor
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3 Messages
4 years ago
How do I factory reset my Xfinity X1 STB to factory defaults?
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