Live TV pausing & glitching

I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.

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XfinityShawn

Official Employee

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2.4K Messages

3 days ago

@user_55fd57 Are you seeing an error code or message when this happens?

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U

user_55fd57

Visitor

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2 Messages

@XfinityShawn no. I spent an hour and a half on chat with xfinity yesterday. A complete waste of time & beyond frustrating. After multiple troubleshooting attempts, I’m getting another box which is what I originally requested when I started the chat.

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2 hours ago

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XfinityDuron

Official Employee

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764 Messages

Have you attempted to switch out your current HDMI cable? @user_55fd57

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1 hour ago

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user_55fd57

Live TV pausing & glitching

XfinityShawn

user_55fd57

XfinityDuron

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