Visitor
•
1 Message
Live TV only rewinds 30 minutes since getting a new DVR
I used to be able to rewind 60 minutes. My model number is XG2v2-P. Customer support is telling me that I only have 30 minute rewind. Very disappointing if that is the case but don't understand how that can be since for many years I have been able to rewind 60 minutes on live tv. Any suggestions? Thank you.
Accepted Solution
ki1o
Contributor
•
112 Messages
4 years ago
That box is a cloud only dvr. Easy answer is, if you want a longer rewind time, you'll have to get another model dvr.
0
0
CCAnna
Problem Solver
•
874 Messages
4 years ago
Hi @user_ba9567 , thank you for reaching out over Xfinity Forums. I am truly sorry to hear the new box is missing a feature you formally loved. I personally like to pause TV and come back to it after getting the “important” stuff done. I sure can understand your pain. The box you currently have is not a DVR box, although has many features and characteristics of one. Your previous DVR had physical storage. Without the physical storage DVR, you will only be able to rewind live TV up to 25 minutes. This link will show you a comparison chart between the models https://comca.st/3wRpLG1. If you would like to explore a different model cable box, we would be happy to help get a new one out to you. Thank you for being a loyal Comcast customer!
0
0