Live TV delay

Horrible service Xfinity. Like many, I am having the same issue. I have gotten new boxes, and had techs come out, but they cannot fix it.

Solutions

Going to my neighbor who has Uverse is one fix.

Streaming (which should be delayed but not as bad as Xfinity)

Responses

XfinityRaul

Official Employee

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1.6K Messages

1 year ago

Hello, @B_L_M. I hope you're having a great day, so far. I'm sorry to hear you're still having issues with watching live TV even after troubleshooting and having tech's over to resolve this problem.

I would be more than happy to review your account to and see what I can do to help. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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B_L_M

New Poster

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4 Messages

@XfinityRaul How do I send you a message?

1 year ago

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B_L_M

New Poster

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4 Messages

1 year ago

Its absurd to have Comcast tv package. My live tv on a local channel is more delayed than streaming the game on Prime TV for the Bears. How is that even possible?

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XfinityMarcus

Official Employee

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1K Messages

@B_L_M, thank you for reaching out. I would be happy to look into your live TV concerns. Has this issue continued since the Thursday night game?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

tbill1

Contributor

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653 Messages

After you fix BLM's live tv delay problem, could you please share how you did it for the 100's that have posted about this on other threads?

1 year ago

0

X1

B_L_M

Live TV delay

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