Tuesday, September 12th, 2023 3:23 AM

Live TV Delay

Why is there a delay on live tv compared to other providers? I can be watching a football game and can literally fast forward to live after watching for awhile without ever pausing the game. How/why is that even possible?

Official Employee


1K Messages

3 months ago

Hello @user_c8899d, I love football, so I can see why this would be pretty annoying to deal with while you're watching the games. I'd like to first ask a few clarifying questions to make sure we're on the same page and understand the full scope of the issue. Are you having this issue on all channels or just one specific channel? Also, have you noticed this issue with only live content? And finally, are multiple devices being impacted or just one in particular? 

1 Message

2 months ago

I am experiencing the same issue on multiple channels when I’m watching live sports. This delay is super annoying. My TV is about 32 seconds delayed.

Official Employee


788 Messages

Thank you for your feedback, @user_c8899d. Let's get this issue resolved! Have you tried troubleshooting your TV service using the Xfinity app

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick



532 Messages

2 months ago

In my situation it is all live broadcasts-not just sports- with this going on for years. 30 second lag.  You can easily see this watching a channel like CNN or Msnbc-channels that

 have the time on the screen. 

forum icon

New to the Community?

Start Here