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Tuesday, September 12th, 2023 3:23 AM

Closed

Live TV Delay

Why is there a delay on live tv compared to other providers? I can be watching a football game and can literally fast forward to live after watching for awhile without ever pausing the game. How/why is that even possible?

Official Employee

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1.7K Messages

1 year ago

Hello @user_c8899d, I love football, so I can see why this would be pretty annoying to deal with while you're watching the games. I'd like to first ask a few clarifying questions to make sure we're on the same page and understand the full scope of the issue. Are you having this issue on all channels or just one specific channel? Also, have you noticed this issue with only live content? And finally, are multiple devices being impacted or just one in particular? 

1 Message

1 year ago

I am experiencing the same issue on multiple channels when I’m watching live sports. This delay is super annoying. My TV is about 32 seconds delayed.

Official Employee

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1.5K Messages

Thank you for your feedback, @user_c8899d. Let's get this issue resolved! Have you tried troubleshooting your TV service using the Xfinity app

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Contributor

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636 Messages

1 year ago

In my situation it is all live broadcasts-not just sports- with this going on for years. 30 second lag.  You can easily see this watching a channel like CNN or Msnbc-channels that

 have the time on the screen. 

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