pwalls2458's profile

New Poster


3 Messages

Sunday, August 20th, 2023 7:40 PM

Live TV Delay

Similar to the problems brought up here

Were any of the issues ever resolved? For me personally which channels are delayed change overtime, TNT used to be super delayed now its not for me but like CBS is.

New Poster


3 Messages

4 months ago

Also curious if this problem only exists on 4k boxes

Official Employee


124 Messages

Hello, @pwalls2458. I would be happy to take a deeper look into this with you to make sure everything is working the way it should. 

Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

@XfinityEsteban Can you please help me with this issue. I have not been able to figure out how to direct message you

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