Live TV Delay

Similar to the problems brought up here https://forums.xfinity.com/conversations/x1/live-tv-delay/6372fce1b768a260608d22ff?page=2

Were any of the issues ever resolved? For me personally which channels are delayed change overtime, TNT used to be super delayed now its not for me but like CBS is.

pwalls2458

New Poster

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3 Messages

4 months ago

Also curious if this problem only exists on 4k boxes

2

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XfinityEsteban

Official Employee

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124 Messages

Hello, @pwalls2458. I would be happy to take a deeper look into this with you to make sure everything is working the way it should.

Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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U

user_94350e

2 Messages

@XfinityEsteban Can you please help me with this issue. I have not been able to figure out how to direct message you

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3 months ago

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X1

pwalls2458

Live TV Delay

pwalls2458

XfinityEsteban

user_94350e

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