Visitor
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3 Messages
Live TV delay
I have a newer generation 4K DVR Model AX014ANC and 4K Mini. I also have the 1GB modem. Similar to other customers my broadcast for live tv is delayed by 45-50 seconds in comparison to other non-Xfinity customers. The odd thing is that the Xfininty stream app is also 45-50 seconds ahead of my box broadcast (also similar to other Xfininty customers). I have one additional 1080p box it that broadcast sounds like it's about 1 second faster than the main DVR and wireless 4k mini. Restarting the boxes does not fix the issue. I doubt Xfininty even considers this an "issue." And, this is not the same delay as television production broadcast use to censor. Again, if on the phone with friends with other providers, their conversation, broadcasts, messages, texts, etc. are all ahead of me by far. If this is just an Xfininty thing, please confirm rather than suggesting some phantom problem without an actual solution.
Is there a solution to the delay or is this just an expectation for the service?
user_136a23
Visitor
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2 Messages
3 months ago
I have switched out cable boxes (4k and regular) at the xfinity store and it doesn't seem to matter what cable box you use, it still has the delay mentioned above when watchign live sports. I am even getting the streaming app on the Roku to show about 5 seconds before the cable box when watching live sports. What can be done to fix this? I even watched the world series on a computer connected to my tv, because it was way ahead of my cable box. Shouldn't have to run things through the different apps or a connected computer to the tv, when I am paying to watch through the cable box in my opinion.
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apy5000
Visitor
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1 Message
2 months ago
I have the same issue. I have to turn my phone upside down when watching football so that I don't get spoiled by my friends who are one play ahead. My technician says that some areas are just slower than others, but I think it is ridiculous that streaming on the ESPN website is faster than watching on my cable. I had another provider at my previous residence and there was no delay like this. There has to be a way for Comcast to fix this.
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user_82555a
Visitor
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1 Message
18 days ago
Has this issue been addressed? I have been having the same issue. I don’t want to hear that there is a broadcast delay . It is extremely frustrating that the fees/bills are extraordinarily high for this service but yet we have to deal with issues such as what has been addressed above . Please advise or I will also be switching to another service
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asklee
New Poster
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5 Messages
15 days ago
50 to 70 seconds delay. Xfinity reps will not be able to do anything. This is the standard of service. This is watching on X1 with X1 Sports Zone app. Game is already in half time but on screen is about one minute delayed.
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acerto
Regular Visitor
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3 Messages
15 days ago
Is there any resolution here? Every sporting event is behind 1 minute plus. My kids are urging me to switch to another provider as watching any game is so frustrating as alerts are coming in way in advance of the plays actually happening. Neighbors on xfinity in Monmouth Junction where are live are all having the same complaints.
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user_c3a180
Visitor
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2 Messages
15 days ago
8 days since my last message, no reply from Xfinity. Two more customers confirming they're having the same issue. Where the FFFF are you, Xfinity? Or maybe the customer service's own alerts have a similar delay? Probably with this trash juice service Xfinity now provides. Be a sport and let at least your most affected customers know if we're propping up an already dead business. Xfinity = Bernie (of Weekend At Bernie's), and we're just Richard and Larry without the upside of a party mansion.
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Wylie333
Visitor
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1 Message
14 days ago
After repeated efforts to have this addressed by Xfinity “top technicians” and other posts and responses, I find the Xfinity company line to be consistently dismissive, ignorant and evasive to the point that they are either hiding the truth from customers or have such sub-standard technology that they are forced to play stupid regarding this ongoing, persistent issue. Anyone who watches live sports and other shows should do like me and find a new provider.
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