New Poster
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3 Messages
Live TV cuts in and out -Streaming works fine
Hi,
For a few months now Live TV is not working for me- the sound cuts in and out and sometimes the video freezes and then tries over and over to restart.
Netflix works fine so I know this isn’t the TV itself.
I would love ideas…
-Sari
XfinityBillie
Official Employee
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3.4K Messages
2 years ago
@Sarihenry Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you're experiencing issues with your Live TV. I'll need some additional information to better assist you. Is this happening on every channel or just specific ones? Can you tell me what troubleshooting you've already tried such as checking that the coaxial connections are secure at both the box and the wall plate? Have you removed any unnecessary splitters or performed any troubleshooting via the Xfinity app? Are there any error messages that pop up?
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