1 Message
Live Sports Delay
The games I'm watching on cable are 30 seconds behind the streaming apps on my phone. Had a tech come out and swap out the box and that did nothing. Any suggestions to fix this issue?
1 Message
The games I'm watching on cable are 30 seconds behind the streaming apps on my phone. Had a tech come out and swap out the box and that did nothing. Any suggestions to fix this issue?
XfinityEricB
Official Employee
•
2.2K Messages
2 years ago
Hello @user_8d8b69, and thanks for reaching out about the cable box being behind what is streaming online. I would be happy to see what I can find out, and assist with getting this corrected for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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