Live Sporting events delayed/horrendous customer service

It honestly feels like a practical joke when dealing with Xfinity Customer Service. I've never experienced anything like it. I've wanted to try to give them the benefit of the doubt, but I'm now paying $300/month for 2 TV's with some movie packages and internet. Anytime there is an issue it takes 2+ hours to resolve, and get passed off to 8 different people.

Tonight, I've tried to find out why my NBA game on TNT is over 1 minute delayed, much slower than even streaming services. The 6th person on Xfinity is now reviewing and repeating the same scripts to me. Nobody has even said they were passing me off to a different employee.

It's probably time for me to cut the cord, I can't handle this BS anymore.

Responses

XfinityJoshuaG

Official Employee

•

331 Messages

1 year ago

@user_ma1iwf So sorry to hear that. If you need help we can assist through here. We'd just need your full name and address for us to begin so please direct message us when you can.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_ma1iwf

Live Sporting events delayed/horrendous customer service

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