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I can not get any thing past the welcome screen. I have uplug bot the modem and the TV for 60 seconds

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wilbur1992

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2 days ago

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@wilbur1992 Thank you for making us aware you're getting this error message even after unplugging the modem. I would be more than happy to help figure out a solution to this problem you're experiencing. Have you by any chance tried to use the Xfinity app to restart your device?

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1 hour ago

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wilbur1992

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wilbur1992

XfinityRaul

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