Good afternoon @user_1km0x7, and thank you for reaching out to our dedicated Communities team, we appreciate your time and assure you that you have reached the right team to help with your box concerns. How is your week going otherwise? We hope all is well! To start, I'd like to ask a few questions so we know best how to proceed. May I ask if you are experiencing any error codes or messages on your screen? How long has this issue been happening? May I also ask what type of TV box you are using? For reference, I have included the following link https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
We look forward to hearing back from you and assisting you further as we want to make sure this gets resolved.
XfinityAlyssaA
Official Employee
•
1.5K Messages
11 days ago
Good afternoon @user_1km0x7, and thank you for reaching out to our dedicated Communities team, we appreciate your time and assure you that you have reached the right team to help with your box concerns. How is your week going otherwise? We hope all is well! To start, I'd like to ask a few questions so we know best how to proceed. May I ask if you are experiencing any error codes or messages on your screen? How long has this issue been happening? May I also ask what type of TV box you are using? For reference, I have included the following link https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
We look forward to hearing back from you and assisting you further as we want to make sure this gets resolved.
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