Lip sync and choppy scroll and zoom on some shows channels

Have reported lip sync issues with video. It goes away when Cable modem is rebooted... and comes back two days later. Real pain!

Also have issues with pan an zoom on some channels and some shows. Reboot doesn't fix the issue. Looks like bad codec encoding.

Reported the issue. But no resolution.

Responses

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user_387185

Contributor

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20 Messages

1 year ago

I fought this for months, they blamed it on my soundbar but after contacting the FCC, they gave me a hardwired 4K box that fixed the problem.

0

XfinityDilary

Official Employee

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1.8K Messages

1 year ago

Hello, @user_lfycyv. Thanks for posting on our community forums. I'm sorry to hear about the issues you have been experiencing. Is this happening while watching live TV, or Recordings? Have you tried checking the coaxial connection on the back of the box to make sure it is connected properly and tight?

3

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user_lfycyv

3 Messages

It happens on all sets. Tightening cables doesn't fix the issue.

1 year ago

0

U

user_lfycyv

3 Messages

@XfinityDilary doesn't fix it. Not accepted answer.

1 year ago

0

XfinityThomasC

Official Employee

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2K Messages

@user_lfycyv are there any splitters on your line? I've had this issue before and replacing the splitter did the trick for me.

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1 year ago

0

X1

user_lfycyv

Lip sync and choppy scroll and zoom on some shows channels

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