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user_5f0883
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Saturday, September 23rd, 2023 12:51 PM

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Limit channels that can be scrolled through

My elderly mother with dementia gets confused when flipping through the channels, especially those that show  "cancel or subscribe to this channel".  
I know how to limit channels on the guide (favorite, free to me, etc). But how do you limit the channels that you scroll through outside the guide? My mom will just keep pushing the UP channel button and there are hundreds of channels that we don’t have access to or are Spanish language. I want only access to a handful of channels.

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Updated 

11 months ago

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XfinityAngie

Official Employee

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1.4K Messages

1 year ago

@user_5f0883, Thanks so much for reaching out to Xfinity Support. I definitely understand what you are dealing with. My father went through the same thing. I would recommend reaching out to our Accessibility team to see if they have any suggestions on how to help. Here is their contact information:

https://www.xfinity.com/xfinityassistant/?intent=other-style_accessibility-chat

Email: accessibility@comcast.com

You can also get help and support online at xfinity.com/accessibilitysupport

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greatscott1211

Visitor

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6 Messages

1 year ago

It's possible that locking channels via X1's parental controls might do what you want. Please see this support article.

Lock Channels with X1 Parental Controls
https://www.xfinity.com/support/articles/x1-parental-controls-channel-locks 

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EG

Expert

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107.1K Messages

1 year ago

Moved here to the X1 help section.

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user_fstmiq

1 Message

1 year ago

I deal with this same issue every day with my father who has dementia.  Parental lock controls don't work.  Showing only the channels we are subscribed to in the guide does not work.  What I need is for the channels we are not subscribed to to not be displayed when using the channel changer.  When my dad sees one of these which say you can sign up for it he gets confused and gets stuck on it.  I really wish xfinity would do some research on the millions of people with dementia and take some steps to make it easier for them and their caregivers.  Just make a simple version of cable with a very simple remote, Please!

3

XfinityKassie

Official Employee

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1.3K Messages

@user_fstmiq I love this feedback. We are always looking for ways to improve our customers experience in using our products and services. I would be delighted to provide this feedback, and see if can make some changes. The guide feedback is pretty straight forward, what is the ask with the remote? We have our large button remote that has been simplified. I look forward to working with you on this! 

 

https://www.xfinity.com/support/articles/large-button-remotes

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_6p0mz8

1 Message

I have this same issue, too. I get that the remote needs to have all the buttons to program the tv and take advantage of all that xfinity offers. But my dad just needs volume up/down and channel up/down, and power on/off and mute. And *I* need to be able to select the channels that he will cycle through when he hits the channel up/down button (I can use the more complicated remote to do that). But I don't see any way to do that at present, and it's a huge problem. I may well be leaving xfinity for some other smartTV streaming type solution. 

11 months ago

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XfinityChristy

Official Employee

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1.6K Messages

I understand needing a simple remote. We had to buy my dad a universal remote last year because of his arthritis. Have you checked out our Xr2 or XR5 remotes? One of these may be a good option for you. https://www.xfinity.com/support/articles/x1-get-to-know-the-xr2-and-xr5-remote

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

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