Lagging and Freezing

Moved my parents into a retirement community which only offers xfinity. Installed Broadband router setup (no issues at all) and 3 tv boxes. Used the 6:1 splitter provided by xfinity. I have checked all the cables and connections. I have reset the boxes over 4 times each. The system is so laggy its essentially useless (especially with older folks who then press the button again and again). Help before your system drives my parents more senile.

Responses

Accepted Solution

CH

cdub-Houston

Visitor

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2 Messages

3 years ago

Well after spending some time with a technician (who spends a lot of time at the community) there is always going to a decent lag due to the communication signal protocol. Xfinity is the only cable option so I'm returning the X1 units and going to a smart tv solution. Oh well, I'm not a quitter but when the local technician says "that's as good as it gets" I choose to believe him. That lag isn't going to work for the older people I know. With it being "technology" they will think they did something wrong and press the button again. The Internet speed is great at least! Thanks for the offer and have a good one.

1

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XfinityRaul

Official Employee

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1.9K Messages

I'd like to thank you for taking the time to speak to the technician about your experience, @cdub-Houston. It's important to us that your parents services work properly, and that we exhaust all of our troubleshooting options to help resolve this issue.

If you're considering in only keeping the internet service, I highly recommend looking into our incredible Xfinity Flex service. It's a free service that is being offered to customers who only subscribe to our internet service. The first cable box is free as well. Flex gives you access to your favorite apps like Netflix, Disney+, Prime Video and Hulu, and rent or purchase top movies and shows. Please visit this link to learn more about it
https://comca.st/3KENuAz;

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3 years ago

0

XfinityRoberto

Official Employee

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1.7K Messages

3 years ago

Hell @cdub-Houston, I am so sorry to hear that your parents are having issues with their TV boxes. You are in the right place and I am happy to assist you with making sure your parents TV is not lagging any more.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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X1

cdub-Houston

Lagging and Freezing

cdub-Houston

XfinityRaul

XfinityRoberto

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