Thank you for reaching out today. I am sorry to hear your cable box is stuck in Kids Zone. I love this feature that offers a safe environment for children to browse, shuffle and watch live TV, Xfinity On Demand content and DVR recordings that are appropriate for kids ages 12 and under. Have you tried to press the Exit or Last button on your remote control to exit the program?
EG
Expert
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110.2K Messages
2 years ago
Concern moved to this help section for assistance.
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XfinityDena
Official Employee
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3.2K Messages
2 years ago
Thank you for reaching out today. I am sorry to hear your cable box is stuck in Kids Zone. I love this feature that offers a safe environment for children to browse, shuffle and watch live TV, Xfinity On Demand content and DVR recordings that are appropriate for kids ages 12 and under. Have you tried to press the Exit or Last button on your remote control to exit the program?
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