Hello user_eaiga0 👋 I appreciate you taking the time to be a member of our community with your post, and you're in the best place for help! If you keep getting the 03013 on your cable equipment, you'll firstly even as a precaution want to check those cable connections as the error message states. As long as they're finger tight you should be good 👍 From there, try restarting your TV Box by pressing the power button for 10 seconds, then release it, or manfully pull the power cord for the same amount of time. Please give these a try if you haven't already and let me know how it works!
Hello, @SKOLOJ. Are you experiencing the same problem? What troubleshooting steps have you tried so far?
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RDK 03004. keep getting tighten cable connections, then restart tv error message. We checked the cable connection and restarted two times now and still get this error message. We turned the tv off and back on again, still getting the same message.
XfinitySeth
Official Employee
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901 Messages
6 months ago
Hello user_eaiga0 👋 I appreciate you taking the time to be a member of our community with your post, and you're in the best place for help! If you keep getting the 03013 on your cable equipment, you'll firstly even as a precaution want to check those cable connections as the error message states. As long as they're finger tight you should be good 👍 From there, try restarting your TV Box by pressing the power button for 10 seconds, then release it, or manfully pull the power cord for the same amount of time. Please give these a try if you haven't already and let me know how it works!
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SKOLOJ
Visitor
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1 Message
9 days ago
no still not working
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user_uvjfuy
Visitor
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1 Message
15 hours ago
RDK 03004. keep getting tighten cable connections, then restart tv error message. We checked the cable connection and restarted two times now and still get this error message. We turned the tv off and back on again, still getting the same message.
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