Hello user_eaiga0 👋 I appreciate you taking the time to be a member of our community with your post, and you're in the best place for help! If you keep getting the 03013 on your cable equipment, you'll firstly even as a precaution want to check those cable connections as the error message states. As long as they're finger tight you should be good 👍 From there, try restarting your TV Box by pressing the power button for 10 seconds, then release it, or manfully pull the power cord for the same amount of time. Please give these a try if you haven't already and let me know how it works!
Hello, @SKOLOJ. Are you experiencing the same problem? What troubleshooting steps have you tried so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
RDK 03004. keep getting tighten cable connections, then restart tv error message. We checked the cable connection and restarted two times now and still get this error message. We turned the tv off and back on again, still getting the same message.
Hey there, user_uvjfuy! Thanks for posting on our XFINITY Community forum. It’s essential that our members can enjoy their TV with complete peace of mind. Rest assured, you have reached the right team to assist you with this matter. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySeth
Official Employee
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953 Messages
7 months ago
Hello user_eaiga0 👋 I appreciate you taking the time to be a member of our community with your post, and you're in the best place for help! If you keep getting the 03013 on your cable equipment, you'll firstly even as a precaution want to check those cable connections as the error message states. As long as they're finger tight you should be good 👍 From there, try restarting your TV Box by pressing the power button for 10 seconds, then release it, or manfully pull the power cord for the same amount of time. Please give these a try if you haven't already and let me know how it works!
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SKOLOJ
Visitor
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1 Message
28 days ago
no still not working
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user_uvjfuy
Visitor
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1 Message
20 days ago
RDK 03004. keep getting tighten cable connections, then restart tv error message. We checked the cable connection and restarted two times now and still get this error message. We turned the tv off and back on again, still getting the same message.
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