Hello user_eaiga0 👋 I appreciate you taking the time to be a member of our community with your post, and you're in the best place for help! If you keep getting the 03013 on your cable equipment, you'll firstly even as a precaution want to check those cable connections as the error message states. As long as they're finger tight you should be good 👍 From there, try restarting your TV Box by pressing the power button for 10 seconds, then release it, or manfully pull the power cord for the same amount of time. Please give these a try if you haven't already and let me know how it works!
XfinitySeth
Official Employee
•
487 Messages
4 hours ago
Hello user_eaiga0 👋 I appreciate you taking the time to be a member of our community with your post, and you're in the best place for help! If you keep getting the 03013 on your cable equipment, you'll firstly even as a precaution want to check those cable connections as the error message states. As long as they're finger tight you should be good 👍 From there, try restarting your TV Box by pressing the power button for 10 seconds, then release it, or manfully pull the power cord for the same amount of time. Please give these a try if you haven't already and let me know how it works!
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