KDVR-D2 audio and video keeps cutting out, especially during the 9 am to 10 am period

user_JSim Thank you for reaching out via our Xfinity Community Forums. I’m so sorry for the frustration this issue has caused, especially with it only affecting one channel—how inconvenient! I appreciate you already checking the cables and rebooting your TV box; those are great first steps to rule out common issues. Since Channel 253 is still giving you trouble, let’s take a closer look to see what might be going on behind the scenes. Could you please send me a direct message with your full name and address? This will help me pull up your account and investigate any signal issues specific to this channel in your area. I’ll make sure we do everything possible to get this resolved for you so you can enjoy your programming interruption-free. Thank you for your patience!

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

user_JSim I am glad we were able to help get you taken care of and your services back to normal.