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11 Messages
Just upgraded from inet only to inet & dvr tv. Have own modem. What dvr connection can I expect?
So I've had internet only for years, I own my own modem, just purchased a new 24x8 last month. Now I've just upgraded to Internet & DVR TV with a self install kit. What kind of connections will the Comcast DVR require?
I ask because my coax comes in to my office/2nd bedroom. That's where I have my owned modem and a wireless router. If the DVR requires a coaxial cable, then that will be a challenge in placing the DVR in the livingroom where it will be located.
The service order didn't go into any specifics on how they expect connections to be made when you have your own modem. I'm still waiting to receive the hardware in the mail, so I can't see what they expect of me.
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MrTom44
Frequent Visitor
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11 Messages
4 years ago
Well, they sent me one in the package. I had already purchased one since they didn't tell me they were going to send me one by the video link they sent.
Also my package was already opened when the delivery guy dropped it off on my porch. Now I know how all those people obtain WiFi passwords from customers modems. They got someone on the inside to open the packages to take a peek at the sticker on the side of the modem. Luckily, I wasn't getting a WiFi modem.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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MrTom44
Frequent Visitor
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11 Messages
5 years ago
I just watched the step-by-step setup video sent to me in my email. It shows how to connect the X1 box to the coax and my TV.
But the thing I don't understand is then how to connect my internet modem back up since the X1 box will be using my coax cable. I've read the Cable Out port on the X1 box does not have any internet and is just old style TV out. And by looking at the video they don't provide a splitter so I can connect my modem back up.
Do they expect me to disconnect my modem and not have any internet? They know the exact model of cable modem I own, but it doesn't seem they provide me any way to connect it back up and no mention of what I should do after I plug in their X1 box.
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CCAndrew
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25.9K Messages
5 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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That’s not how it works when setting up a gateway. As soon as it’s activated, customers HAVE to change the Wi-Fi information to something of their choosing. There’s nothing to steal or conspiracy theories to be had, your theory doesn’t hold water at all.
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