Greetings, @user_klzgsk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your TV service, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening? Is this a new cable box, or a box that was previously working without any issues? Are you getting any specific error messages or error codes that begin with "RDK" or "XRE"? Are you still able to access content on the Xfinity Stream app, or is this happening everywhere?
XfinityJamesC
Official Employee
•
3.1K Messages
2 hours ago
Greetings, @user_klzgsk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your TV service, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening? Is this a new cable box, or a box that was previously working without any issues? Are you getting any specific error messages or error codes that begin with "RDK" or "XRE"? Are you still able to access content on the Xfinity Stream app, or is this happening everywhere?
0
0