3 Messages

Thu, Sep 9, 2021 3:33 PM

Japanese Character Support (YouTube App)

When using the YouTube app, I am unable to see characters in Japanese. I noticed that several other non-English languages have character support, but not Japanese. It would make using the app much easier if this was added.

What is preventing Xfinity from adding Japanese character support to the YouTube app?


Official Employee


264 Messages

1 m ago

Hello, @PeachMint. We're glad to see you're taking advantage of our X1 applications. I'm sorry to hear you're unable to see any characters in Japanese. The X1 apps are integrated with your cable service so you can watch more high-quality video.


The features or character support services from the app are things that were already pre-designed before we were granted permission to add them to our cable boxes. I would recommend you speaking with YouTube customer support to see if there's any way they can update their software to include this specific feature you're looking for. 

New to the Community?

Start Here