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Issues with two X1 boxes
On 11/2/26, I had Voice activated. I'm not having any issues with Voice.
On 11/3/26, two of my three X1 boxes were not working at all. I spoke with a level 2 agent who helped get them working again.
On 11/4/26, and every day since then, when I first turn on the TVs with those same boxes, there's no picture. I have to change the channel to get the picture back. Unplugging, plugging, refreshing, restarting, etc., none of that helps.
In my account it shows status unavailable for both of those boxes. On another page it says, "A System Refresh is currently unavailable because your main TV box is offline." However, my main TV box has been working fine the entire time. I need help getting the other two boxes working normally again please.
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rightfooted
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1.5K Messages
5 hours ago
Update 11/10/26
This morning the two X1 boxes turned on and displayed a picture on the TVs normally. My account still shows them as status unavailable.
There's also a message that says there's maintenance scheduled in my area for 11/11/26 @ 2:00 AM ET. I'll wait and see what happens after that's over with.
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