1 Message
Issues with 2 of 3 cable boxes and virtual assistant not helping
Hello - I need to find an actual agent/person to speak to. 2 of our 3 cable boxes are not working. The virtual assistant program is not working, and we've been without cable for days. I've tried all of the unplugs, restarts, etc. I need to speak with someone and assume we may need two new cable boxes.
XfinityJoe
Official Employee
•
966 Messages
9 months ago
Hi there, I am sorry to hear about the issue with your cable boxes. We would be happy to assist. Do you see any codes or error messages on the TV?
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