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user_8cx4tl
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10/19/2026 6:00 PM

Issue : webite say x1tv is offline, but TV service working fine

Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on Xfinity website, still says X!TV offline. I checked the Ifinity app, it just says wifo online, and no info listed on X1TV. I just had my service installed yesterday, not sure if that could be an issue. ANyone ever see something like this?

Thanks

Robby

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3 hours ago

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XfinityMarcus

Official Employee

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2.5K Messages

3 hours ago

user_8cx4tl thank you for using the Xfinity Community Forums page to reach out today. I would be happy to check your account to see what is going on with the video service as it related to the status appearing incorrectly. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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