Issue : webite say x1tv is offline, but TV service working fine

Webite say x1tv is offline, but TV service working fine, I called support, they assured me it's fine. I press the button labeled "Restart TV Box" and it says device not found. I rebooted cable box as suggested, took about 3-4 minutes, but came back working correctly. Original problem still exists on Xfinity website, still says X!TV offline. I checked the Ifinity app, it just says wifo online, and no info listed on X1TV. I just had my service installed yesterday, not sure if that could be an issue. ANyone ever see something like this?

Thanks

Robby