Visitor
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3 Messages
Issue Streaming BTN in FOX Sports App
Hello. I am attempting to stream BTN through the FOX Sports app on a firestick, which I have done on numerous occasions. I do have Xfinity with BTN as a channel. However, when I attempt to stream BTN on the app, a message pops up saying "This content is not included in your TV package. Please make a new selection." How do I rectify this so I can stream BTN through the app?
user_2b0b97
Visitor
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6 Messages
2 years ago
Hello. I have the same issue. Cannot stream Big Ten on my phone via the Fox Sports app. Can see all other broadcasts. Xfinity seems to ignore the issue. Can stream on my tablet and computer.
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user_2b0b97
Visitor
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6 Messages
2 years ago
Apparently they are too busy to provide a solution. It is on Xfinity side. May consider dropping our entire home cable and security package for a more competitive company. Very difficult to actually talk to someone who can really answer a question.
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CCCam
Official Employee
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232 Messages
2 years ago
Hello @user_587a21. We would be happy to help with the BTN app issue. May I ask what troubleshooting steps you have already done to correct the issue?
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CCCam
Official Employee
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232 Messages
2 years ago
@user_587a21. I appreciate all that troubleshooting and contacting Fox to see if it was something on their end. We are a bit limited when troubleshooting 3rd party app issues, but I would be happy to see what I can do. I will need access to your account for further troubleshooting.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_b9ef7a
Visitor
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1 Message
2 years ago
Is there any solution to this issue? I also have BTN and can watch on my TV. However, when using the Fox Sports app on Roku and after logging in to my Xfinity account the error message reads "Your comcast_sso package does not contain BTN".
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