Izum's profile

Regular Visitor

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4 Messages

Sun, Dec 6, 2020 8:00 AM

Issue of two Xi6-A

I used my own modem, Arris Surfboard SBG7600AC2, and Xi6-A. It worked well.

After I add another Xi6-A, first Xi6-A has issue with XRE-03090 which I could not see almost channel with this code.  Second Xi6-A works well.  I tried affected Xi6-A and system refresh, but the issue has not resolved. How can I fix this issue?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

Use a Comcast gateway

Regular Visitor

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4 Messages

6 m ago

You mean two Xi6-As work only Comcast Gateway.
Using my own modem with one Xi6-A and cabled TV box. Is it another option?

Official Employee

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6.7K Messages

6 m ago

Hi Izum. Thank you for visiting and posting on our Forum. Our Xi6 box requires an Xfinity Wireless Gateway. If you'd like help getting upgraded to our rental gateway, I can help with that order. Please reach out to me via private message and include your full name and service address so I can assist you. 

Regular Visitor

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4 Messages

6 m ago

Thank you, ComcastJoe Tru,

 

If I replace one of Xi6A to cabled TV box, I can use my own modem?

 

Originally I had only internet service and flex by using my own modem and Xi6-A.  It worked well.  After I added TV service, my own modem and Xi6-A worked well too.  After I added additional Xi6-A, I have trouble.  I should add cabled TV box.

 

ComcastRob

Official Employee

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271 Messages

6 m ago

It shouldn't have been a problem. It might have been too much signal for the splitter to push to both cable boxes at once and sometimes the splitter can be the root cause of connection issues to multiple devices. If your modem falls within our compatibility guidelines, there should be no issues with your modem. Let's see if we can isolate the issue. Can you try the using the additional Xi6-A, and try connect it as the main cable box? If it boots up and works, that would show that the problem isn't the cable box but the connection itself. 

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

@ComcastRob
They are wireless boxes, no splitter. The OP needs a Comcast gateway

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