Visitor
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6 Messages
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036.
I've confirmed the issue is isolated to the set top box:
- I can log into Xfinity and access HBO Max through my computer's web browser
- I can log directly into HBO Max on my computer and view shows without problems
- The set top box is the only device where HBO Max fails
Troubleshooting Steps Completed:
- Restarted the set top box
- Refreshed the set top box
- Cleared local data
None of these steps resolved the problem. What additional steps can I take to restore HBO Max access on my set top box?
willie_mctell
Contributor
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28 Messages
53 minutes ago
I have been unable to launch the HBO Max app since about the same time the original poster reported. I get the same error code other users have reported. I'm able to watch the cable version of HBO as well as the On Demand version of the cable channel. None of the other streaming apps I subscribe to through my cable box have this problem. I've tried all of the standard fixes without success. Like others I would prefer to receive the services I'm subscribed to. This is making me seriously consider dropping Xfinity for TV and going with a streaming device. Judging by the volume of posts on this topic I'm pretty convinced that this is a system wide problem and not related to individual equipment or authentication problems. I'd appreciate a quick fix.
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user_3q4som
Visitor
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1 Message
53 minutes ago
Same goes for me. As of the weekend of July 17/18 I cannot access HBO Max on my television and am getting error code 04036. None of the suggested fixes have helped. I don't want to pay for a service I am not receiving so the next step for me will be to cancel the service, which is a shame because I really enjoy some of the shows.
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