Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036.

I've confirmed the issue is isolated to the set top box:

I can log into Xfinity and access HBO Max through my computer's web browser
I can log directly into HBO Max on my computer and view shows without problems
The set top box is the only device where HBO Max fails

Troubleshooting Steps Completed:

Restarted the set top box
Refreshed the set top box
Cleared local data

None of these steps resolved the problem. What additional steps can I take to restore HBO Max access on my set top box?

Responses

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XfinityAngie

Official Employee

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2.8K Messages

15 hours ago

user_2f2b09, thank you for reaching out to us through the Xfinity Forums. This is a great question, and thank you for sharing what you've already tried. Here are a few more suggestions. Let me know if you still need assistance.

Check Other Streaming Apps
- Try Peacock, Netflix, YouTube, or Paramount+.
- If multiple apps fail, the issue is likely with the box rather than Max.
Sign Out and Reauthorize Max
- If the Max app opens, sign out and sign back in.
- If subscribed through Xfinity, verify the HBO/Max entitlement is active on the account.

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user_2f2b09

Visitor

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6 Messages

14 hours ago

The error message only stays visible for a few seconds, and then returns to the Featured apps

Pressing the Left arrow button on the remote appears to do nothing

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user_2f2b09

Issue: HBO Max Error APPS-04036 on Set Top Box

XfinityAngie

user_2f2b09

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