Good afternoon, user_8dpa9a! Thanks for taking the time out of your day to reach out about using the YouTube app. We want to get to the bottom of this for you so you can enjoy the content once again. Have you been able to use the app in the past without issue? Have you also tried clearing the locally stored data, restarting the TV box, and trying the app again.
Clearing locally stored data — X1
Press the xfinity button on your remote.
Navigate to the gear icon and then press OK to go to Settings.
On the following menu, get to Privacy and press OK.
Go to Locally stored data and press OK.
You'll see a confirmation window. Press OK to clear locally stored data.
Notes:
Clearing locally stored data may sign you out of apps and may affect apps on devices linked to your account.
Re-launching apps may store new data on your TV Box.
You'll see a confirmation message once cookies and locally stored data have been cleared from your TV Box.
EG
Expert
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109.4K Messages
2 days ago
The concern is not "Home Security Devices And Equipment" help related............ Topic moved here to the TV help section for assistance.
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XfinityRay
Official Employee
•
2.7K Messages
1 day ago
Good afternoon, user_8dpa9a! Thanks for taking the time out of your day to reach out about using the YouTube app. We want to get to the bottom of this for you so you can enjoy the content once again. Have you been able to use the app in the past without issue? Have you also tried clearing the locally stored data, restarting the TV box, and trying the app again.
Clearing locally stored data — X1
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