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CLKevin
1st Topic

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2 Messages

Monday, October 30th, 2023 3:37 PM

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Is there an equivalent to the Xi6 that has ethernet input port?

I broke down and bought the NFL Sunday ticket only to learn that me set top box was not compatible. I checked the box to "upgrade" by equipment and was sent the Xi6 unit. Unfortunately, wifi at the location in question is not up to the task. Can I get something compatible with Sunday Ticket streaming that can use the ethernet input that my old STB used for input?

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1 year ago

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XfinityBenjaminM

Official Employee

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1.6K Messages

1 year ago

@CLKevin Hello! Thank you for reaching out to us here on our Community Forum. You are using YouTube to access NFL Sunday Ticket, correct? Are you saying the internet connection you have in your home is not sufficient to watch NFL Sunday Ticket?

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CLKevin

Visitor

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@XfinityBenjaminM​ Internet service to the home is adequate, but wifi to the location of the TV is not. I have ethernet service to the previous STB which served well. I want to be able to stream Sunday Ticket through ethernet, but the Xi6 box I was sent does not have an ethernet port. So, I guess I'm looking for an up-to-date STB that will accept ethernet input.

(edited)

1 year ago

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XfinityJoe

Official Employee

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548 Messages

@CLKevin  Please send us a DM with your full name and address to Xfinity Support. 


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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XfinityLinda

Official Employee

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1.4K Messages

@CLKevin We received your message, and we'll continue there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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