Skip to main content

    Support

    Offers

U
user_gnqx93
1st Topic

3 Messages

Saturday, March 22nd, 2025 7:27 PM

Is there a way to get Dolby Vision and Dolby Atmos though the Max app?

Even though some shows are listed as 4k Dolby Vision and Dolby Atmos in the MAX app (on an LG TV), they do not stream in 4k Dolby Vision/Atmos.  What do I need to do to get them in 4k?

Question

 • 

Updated 

1 month ago

76

3

0

XfinityEricB

Official Employee

 • 

2.1K Messages

1 month ago

 

user_gnqx93 Normally when you click to stream something it streams in the setting of the video for the device streaming it. Do you know if your TV settings are set to "best option" or do they just go with the usual HD that stops the 4K picture?

 

1

0

user_gnqx93

3 Messages

@XfinityEricB​ Yes, my XG1v4 is set for best available and the TV is 4k.  Same issue when accessed via the LG Max app--no Dolby Vision, no Atmos.

Like

Reply

1 month ago

0

westwayneguy88888

Contributor

 • 

235 Messages

1 month ago

you have to subscribe to the Max ultimate tier which is like 21/month

our HBO subscription only gets us the standard Max app package and no 4k or atmos.

and its not like we can just "pay the difference" - Max will not allow that (around $5/month)

You have 1 of 2 options

1) subscribe directly through MAX and pay an additional $21/month

2) cancel your cable HBO package and subscribe to the max ultimate package, but then you wouldn't be able to dvr the channels as such

personally I'm keeping my cable package and Max and jump off a bridge for not allowing me to just "pay the difference".

your view may vary.................

(edited)

2

0

user_gnqx93

3 Messages

@westwayneguy88888​ Thank you!  That was the answer I was looking for.

Seems crazy that 4k isn't the base case for the app and even crazier that you can't just pay an extra couple bucks to get 4k like you can with pretty much every other streaming service/app.  It wouldn't surprise me to learn that this is more of an Xfinity thing though since they seem so allergic to providing 4k content...

Like

Reply

1 month ago

0

XfinityAmandaB

Official Employee

 • 

2.1K Messages

 

user_gnqx93 @westwayneguy88888 is right on point! I had to check my app and subscription options as well.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

BIslander

Problem Solver

 • 

499 Messages

1 month ago

I do not have the highest tier on Max and thus do not get DV or Atmos on entertainment content on any platform.  However, DV/Atmos on live sports does not require the high tier.  I get both using my LG TV Max app.  But, using the Max app on my XG1v4, I get Atmos while the video is only SDR.  

0

forum icon

New to the Community?

Start Here